Frequently Asked Questions

Below you'll find answers to our most commonly asked questions. If you don't find
the answer you are looking for, please contact us.

Do I need to be tech-savvy to order products or request services from Metcode?

Having a bit of knowledge about the product or service you require would be beneficial, though you do not need to be tech-savvy for any of that. It is always our pleasure to guide our clients through the entire process and explain everything to them.

What is systems integration and what does it entail?

The concept of system integration refers to the process of connecting multiple sub-systems into a single system that functions as a whole. In automation, the goal is to interface different components of a system or software to work together seamlessly.

Do you supply process sensors?

As far as process sensors are concerned, we have a wide array in our catalogue.A few examples are proximity switches, flow sensors, and RTDs. Furthermore, we make and supply control panels at very low prices.

What do I need to know before contacting you?

Knowing what you want to accomplish is important. For example, which product or service am I looking for, and for what reason? Is there a specific outcome I am trying to achieve? This is crucial when ordering our products. In case you are unclear about a particular topic, please enquire from us.

What technology do you use?

We specialize in the programming of PLCs using Simatic step 7 and ABB Freelance Control Builder F. For the development of SCADA systems, we use Proficy I-Fix and WinCC. We are also looking into other technologies like Python and Matlab.

Do you provide any services apart from Automation?

Profibus Audits
A comprehensive network audit can be conducted by our engineers to establish the quality of your PROFIBUS network. Network audits provide a full assessment of your PROFIBUS network. Audits planned in advance can mitigate the risk of lost time within your system. They're the best way to be sure of constant network reliability.

Process Valves & Pneumatic Fittings
A control valve is a key component of any process control loop, and it is crucial to the stability of a process. We engineer, manufacture, test and optimize valves for your specific application. Metcode also sources and supplies all necessary fitting for direct process installation.

Usually, how long does it take for your products to be delivered?/

Our lead times usially range between 3 days and two weeks depending on product availability and cost. We try to make deliveries for paid orders as quick as possible.

What industries benefit from Metcode?

A major reason for organizations and the public to switch to Metcode is to increase productivity. Our company offers automation solutions for mines, ore processing plants, manufacturing plants, and bulk handling facilities.

    Industries that benefit from Metcode include:

  • Manufacturing
  • Energy
  • Information technology
  • Food & Beverage
  • Construction & Building
  • Water & Wastewater

How much do you charge?

Numerous factors could influence the cost: the project scope, the time spent on the project, and the technology involved. It may sound vague, but it's really quite straightforward. Each project is unique. To provide our clients with the best quality within their budget, we avoid giving unrealistic estimates.

How do you guarantee product quality?

All of our products and raw materials are sourced locally from reputable suppliers. Several tests have been performed on the materials and all are in accordance with SABS. Furthermore, we have partnered with many leading brands in South Africa.